We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at andriesfou20@gmail.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at andriesfou20@gmail.com.
Defective items
If you receive a defective product, follow these steps:
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Capture images and/or videos displaying the defect clearly (e.g., the product not working).
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Submit the evidence via andriesfou20@gmail.com
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Upon verification of the defect, PetPaw USA will offer:
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A refund to the original payment method.
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A replacement product, if applicable.
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Returns are generally not required; customers may keep defective items.
Wrong items delivered or redelivered
When a wrong item or an incorrect redelivery is received, here are the steps:
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Provide an image of the received item and its original packaging.
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Indicate what part of the order was incorrect (e.g., SKU, color, or size).
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Submit this information to andriesfou20@gmail.com.
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If confirmed, PetPaw USA processes refunds within 5–10 business days to the original payment method.